Grampians Estate is committed to your privacy we are making our information policies transparent.
On this page we describe the following:
On this page we describe the following:
Grampians Estate is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Grampians Estate collects information from our customers at several different points on our website.
Grampians Estate does not store credit card information on our Website, as such a valid credit card is required to complete each order. Credit Card Management is managed by Eway.
No registration is required in order to use this website, although a customer must create an account prior to any purchase. During account creation a customer is required to give their name, email address, zip code. This information is used to contact our customers about the services on our site for which they have expressed interest. It is optional for a customer to provide a phone number, but encouraged so we can have another means to contact you regarding your order.
Should you receive a product that appears to have been Damaged in Transit you can:
If you have already accepted delivery and then notice the product has been damaged during transit, we will either:
Should you receive a product that is different to the one you ordered, we will either:
Should you receive product that is faulty or corked, we will either:
We request information from our customers on our order form. Here a customer must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill the customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
It is illegal to sell wine to anyone under the age of 18. By placing an order with Grampians Estate you confirm that you are at least 18 years of age.
Orders are normally dispatched within three working days from receipt of order using either Australia Post or the most cost effective carrier depending upon your location.
Please give clear instructions regarding address, location and what to do if nobody is at home when the carrier calls. Grampians Estate reserves the right not to dispatch wines in exceptionally hot weather or prior to long weekends.
Remember, it is an offence to obtain liquor on behalf of a person under the age of 18 years; this includes purchasing the wines as a gift. If in doubt our couriers may request some form of ID with proof of age at the time of delivery.
A cookie is a piece of data stored on the visitor’s hard drive containing information specific to that visitor’s use of the website. Any information placed in the cookie is accessible only to www.grampiansestate.com.au, and will not be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, and this allows us to maintain your shopping cart from one page request to the next. We are also able to maintain your session information from one visit to the next. By setting a cookie on our site, our customers do not have to log in more than once, thereby saving time while on our site. If a customer rejects the cookie, they may still browse our site. Unfortunately, the customer experience will be greatly curtailed, as the customer will be unable to log in or make a purchase.
We use IP addresses to analyze trends, administer the site, track customer’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We use an outside shipping company to ship orders, and a credit card processing company to bill customers for goods and services. Our website is supported by the Beverage Network who help with the technical operation of our website and provide additional service as required. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We value your privacy very much at Grampians Estate, and will never release any account information to anyone outside of the necessary core groups that help our business function, like those mentioned above unless our customers give us the authority to do so.
This web site contains links to other sites. Please be aware that Grampians Estate is not responsible for the privacy practices of such other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
If a customer wishes to subscribe to our newsletter, we ask for contact information such as name and email address. If at any time you should wish to unsubscribe, simply follow the link in your newsletter to update your email preferences. You may reach us through our firstname.lastname@example.org.
When our order form asks customers to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL (Secure Socket Layers), provided by Geotrust Inc, a leading encryption software company available today. While on a secure page such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer-information offline. All of our customers’ information, like the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a salesperson) are given access to personally identifiable information.
If you have any questions about the security at our website, you can send an email to our Customer Service department.
If your personal information changes (such as your shipping or billing address, etc.), you can add new information or delete any addresses or credit cards from your account at the “My Account” page of our site. Of course, if you prefer speak to a human, we can be reached at email@example.com.